Terms and Conditions
Updated September 5, 2022
1. Returns, Exchanges, Refunds, Shipping Policies, Terms Of Service
Terms and Conditions
I – Binding Agreement
These Terms and Conditions constitute the entire and sole agreement between Innovative Electronic Solutions, LLC (hereinafter Dr. Duino, the Company, or We) and you (the User or the Client) in relation to the use of this website, our products, user manuals, learning materials, and all other services provided by us, including but not limited to, online videos, tutorials, demonstrations, and the like. The present agreement applies to any and all subdomains of drduino.com
Please read this entire agreement very carefully before deciding to do business with us. If you decide to use our website, our products, and/or our services, you agree without reservation to all the terms and conditions stated herein. If you are a minor and you have not reached the legal age of consent, you must refrain from using our website, our products, and/or our services, unless you are under the supervision of your parents or legal guardians.
Please note, these terms and conditions may be revised at any time without prior notice. Any new version of the same will be binding on you. Therefore, we strongly suggest that you visit this page from time to time to keep abreast of the latest version.
If you do not understand something you read in this agreement, do not hesitate to contact us at customerservice@drduino.com before you start using our website, our products, and/or our user manuals.
II – Products and Services Description
Dr. Duino provides electronic hardware, electronic kits, and educational materials. Including but not limited to: Printed circuit boards (PCBs); Printed circuit board for diagnosing electrical and electronic systems; Circuit boards; Circuit boards provided with integrated circuits; Computer hardware; Computer hardware and computer peripheral devices; Computer hardware and computer peripherals; Computer hardware and peripheral devices; Computer hardware and peripherals; Development kit for diagnosing electrical and electronic systems; Development kit for diagnosing and/or debugging electrical and electronic systems; Development kit for diagnosing embedded systems; Development kit for diagnosing and/or debugging embedded systems; Development kit for creating electronic or electrical devices; Development kit for creating embedded systems; Development kit for teaching concepts of electronics and electrical systems; Development kit for teaching concepts of embedded systems; Breadboard free development kit; Breadboard free mechanism of developing embedded systems; Breadboard free device for developing embedded systems; Embedded system projects created to sense and react to internal and/or external inputs and/or outputs; Embedded system projects created to sense and react to internal and/or external inputs and/or outputs generated by external components; Embedded systems kit to simulate and generate inputs and/or output; Computer hardware for wireless content delivery; Computer networking hardware; Computers and computer hardware; Electrical circuit boards; Electronic circuit board; Electronic communications systems comprised of computer hardware and software for the transmission of data between two points; Audio and video recordings featuring electronics. We also provide various communities and forums for consumer participation.
Dr. Duino reserves the right to suspend the availability of its products and/or services without prior notice and at its sole discretion. The provision of goods and services prolonged over time is not to be intended as a supply contract and you should not have an expectation that Dr. Duino will be able to fulfill your requests or expectations at a future time. We reserve the right to refuse service to any user, customer, or visitor, and we also reserve the right to limit the quantity of your orders without prior notice.
By placing an order you commit yourself to use our products and services in a lawful manner obeying all applicable international, federal, state, and local laws.
By subscribing to our services you agree not to share your log in credentials with any third parties. You agree not to share your user ID, password, discount coupons or codes, and you also agree to use our products and services for personal use only.
In other words, without our consent, you may not share what you get from us. Failure to do so may result in the immediate termination of your membership/subscription and you may lose the right to request a refund.
III – Limitation of Liability and No Warranty Policy
PLEASE, BE SURE YOU UNDERSTAND THE FOLLOWING SECTION AS IT CONSTITUTES A NO RESPONSIBILITY DISCLAIMER. If you have any doubts regarding the meaning and/or the practical application of the following provisions, we suggest you contact us at customerservice@drduino.com, or an experienced attorney.
Notwithstanding the use of commercial names such as “For Beginners” or “Pioneers”, the services and the products provided by Dr.Duino are intended for the use of people who have knowledge in electrical/electronic engineering, and those who have experience in the field of embedded systems.
Misuse, alteration, and/or modification of our products and its components may cause short circuits, fire, and/or explosions, and result in severe bodily harm, death, and/or property damage. Our kits rely on the end users ability to solder and follow directions. Errors which arise from the end users inability to follow directions are the sole responsibility of the end user.
It is extremely important to understand that a proper use of our products does not entirely exclude the risk of short circuits, fire, and/or explosions. Our user manuals, tutorials, demonstrations, webinars, and all other instructions provided by us are meant to reduce these risks as much as possible, but you should always keep in mind that severe bodily harm, death, and/or property damage may occur. IF YOU DECIDE TO USE OUR PRODUCTS OR SERVICES YOU DO SO AT YOUR OWN RISK. Please, be careful and use common sense.
We strongly advise you to use proper protective equipment when using any of our products including but not limited to eye protection and proper ventilation when soldering.
Our products are not toys and they are not intended to be used by people under the age of 18. Persons under the age of 18, should only use our products and services with a supervising adult. Persons who do not have knowledge in electrical/electronic engineering, should refrain from using our products and services unless properly supervised. Your safety is your own responsibility!
Our products or services are intended for recreational use only. We do not approve the use of our products or services for medical purposes as medical appliances or life-support devices. We will not be responsible for any inappropriate uses of our services or products.
In compliance with the Children Online Privacy Protection Act (COPPA), it is not our intent to collect data from users under the age of 13 and all the users using our services should refrain from doing so as well.
NOTE: THE INFORMATION CONTAINED IN THIS WEBSITE, IN THE USER MANUALS, IN OUR DEMOSTRATION VIDEOS, WEBINARS, CODE, ANY FORM OF OUTPUT FILE (E.G. BINARY FILES, STL’s),AND IN ANY OTHER WAY PROVIDED BY US, IS FOR GENERAL INFORMATION PURPOSES ONLY. BOTH THIS WEBSITE AND THE MANUAL ARE DESIGNED AND DEVISED FOR EXPERIENCED USERS ONLY. NOTHING CONTAINED ON THIS WEBSITE SHALL BE INTERPRETED AS ADVISING YOU, AND SO THE USE OF OUR PRODUCTS, THE USER MANUALS, THE INSTRUCTIONS, THE PROJECTS, THE WORKSHOPS, AND THE KITS IS AT YOUR OWN RISK. BY THE SAME TOKEN, ANY RELIANCE YOU PLACE ON SUCH INFORMATION IS STRICTLY AT YOUR OWN RISK.
THIS WEBSITE IS PROVIDED “AS IS,” WITH ALL FAULTS, AND DR. DUINO EXPRESSES NO REPRESENTATIONS OR WARRANTIES, OF ANY KIND, RELATED TO THIS WEBSITE OR THE MATERIALS CONTAINED ON THIS WEBSITE OR OTHERWISE SHARED WITH OUR USERS.
TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL LIABILITY RELATED TO PRODUCT DEFECT OR FAILURE AND IN NO EVENT SHALL DR. DUINO, NOR ANY OF ITS OFFICERS, DIRECTORS AND EMPLOYEES, BE HELD LIABLE FOR ANYTHING ARISING OUT OF OR IN ANY WAY CONNECTED WITH YOUR USE OF THIS WEBSITE, THE MANUAL, AND/OR OUR PRODUCTS. WE DISCLAIM ALL LIABILITY TO YOU, OR THIRD PARTIES, WITH RESPECT TO ALL KIND OF DAMAGES SUCH AS, BUT NO LIMITED TO, COMPENSATORY DAMAGES, INCIDENTAL DAMAGES, CONSEQUENTIAL DAMAGES, PUNITIVE DAMAGES, AND SO ON.
DR. DUINO WILL NOT BE RESPONSIBLE OR LIABLE, FOR ANY DAMAGES CAUSED BY ANY MALWARE, SPYWARE, OR VIRUSES THAT MAY INFECT YOUR COMPUTER, OR ANY OTHER EQUIPMENT OR PROPERTY, AS A RESULT OF ANY USES OF OUR WEBSITES INCLUDING, BUT NOT LIMITED TO, THE DOWNLOAD OF ANY FILES, MATERIALS, OR INFORMATION.
EXCEPT AS EXPRESSLY SET FORTH IN THE PRESENT AGREEMENT, AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ANY AND ALL WARRANTIES SUCH AS, BUT NOT LIMITED TO IMPLIED OR EXPRESS WARRANTY, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITHOUT LIMITATION. IF YOU ARE NOT FAMILIAR WITH THE EXTENT AND THE LIMITATIONS OF THESE WARRANTIES, WE SUGGEST YOU CONSULT AN ATTORNEY BEFORE USING THE WEBSITE, OUR PRODUCTS OR OUR SERVICES.
IF YOU THINK YOU RECEIVED DEFECTIVE PRODUCTS, YOU MUST REFRAIN FROM USING IT AND NOTIFY US AS SOON AS POSSIBLE.
We will do our very best to accurately display the attributes of our products and services and to report complete, current, and accurate information on our website and our manuals. However, at times the information provided may be inaccurate, out of date, or incomplete and thus, we do not guarantee the correctness, the accuracy, and the completeness of any information provided both in our website and in our user manuals.
By the same token, code, binaries, Standard Tessellation Language (STL) or any other output we provide is also “as is”. Essentially what that means is that we are under no obligation to fix glitches or bugs related to software/firmware errors, and so any code or STL released will be unsupported material for demonstration purposes only.
Should the need arise, you may always unsubscribe and/or request a refund (please read Section V – Returns, Exchanges, and Refunds).
IV – Shipping Arrangements
All items purchased from our company will be shipped pursuant to a shipment contract under Article 2 of the Uniform Commercial Code. As such, our only duty is to get the items to a common carrier and make the proper arrangements for the items to get to you. You bear the risk of loss and the risk of damages, meaning that after we get the goods into the carrier’s possession, we are not responsible for any lost, stolen, or damaged packages.
Note: depending on the item(s) purchased, you might experience a delayed delivery that can take anywhere from four (4) to eight (8) weeks, the reason being that some of our products are not stored at our local warehouse in the US, and so we need to work with a third-party overseas.
All demo projects are provided as is and without any warranty or guarantees or operation. You should use them at your own risk. No support is provided.
Also note that you might experience shipping delays depending on your geographic location and usually during holiday seasons due to the volume of orders being processed.
All of our products are shipped using a trackable shipping service, however be mindful that sometimes even though something has been shipped it may not show in the online tracking system.
In the event of lost or damaged packages, all claims filed through us must be communicated no later than 60 days after the original ship date. Due to limitations imposed on us by the carriers, we will not consider any claim untimely filed.
A lost package will be considered lost ONLY AFTER it has not had a trackable movement from the carrier of more than 20 days from the last date of scan for domestic orders within the USA OR 30 days for all international orders.
From time to time we give away free gadgets to members of subscription services. The latter should be aware that at the present time we do not ship said gadgets to outside the contiguous USA or Canada. (Member pays shipping and handling).
V – Returns, Exchanges, and Refunds
Dr. Duino accepts returns of unused and unmodified products within 30 calendar days from the date of delivery. Said date shall be determined by checking the delivery status for the tracking number associated with the package delivered. To be eligible for a return, the item must not be used, assembled, damaged, and/or with missing parts. All items must be returned in the original packaging. Should you find that you r kit is missing parts or has a damaged PCB, you are encouraged to contact us before assembling the kit.
To complete your return, you need to provide a proof of purchase.
To return an item, first contact us at customerservice@drduino.com You will be given specific instructions on how to process the return. You will be responsible for the shipping costs.
We only replace items if they are defective or damaged and in any case for causes not attributable to your misuse, alteration or modification of the item. Depending on where you are located, the time for you to get your replaced product could vary considerably. Subject to product availability, Dr. Duino reserves the right to issues a refund instead of replacing the item.
If you ship back an item worth over $50, you should consider using a trackable shipping service or purchasing shipping insurance. Dr. Duino does not guarantee that we will receive your returned item(s).
Upon receiving and inspecting the returned item(s), you will be notified by email of the approval or rejection of your refund. If you are eligible for a refund, a credit will be applied to your method of payment within a reasonable time not exceeding 30 business days.
25% Restocking fee will apply to all returns. Refunds only apply to physical items. Digitally delivered items will not be refunded.
We hope you will be happy with the products and the services we provide, but if you are not, you may unsubscribe from our services, mailing list, promotional e-mails, and the like, at any time and a prorated portion of your bill will be returned to you by the same method in which you paid for said services initially.
VI – External Website Links
Our website contains external links to other websites which are not under the control of Dr. Duino.
With the exception set forth in the Section VII (Association with Amazon.com, Inc.), Dr. Duino is not affiliated or in any way associated with the other companies whose websites are accessible through those external links. Dr. Duino does not endorse, certify, approve, or control those external websites.
Dr. Duino shall not be held liable and will not bear any responsibility with respect to the content of those websites, the accuracy of the information therein contained, the legality of the same content, and any other link that those pages might contain.
VII – Association with Amazon.com, Inc.
As an Amazon Associate, we place on our website the so-called “Special Links” and we earn from qualifying purchases pursuant to the Amazon Associate Program Operating Agreement, readily available at following link:
VIII – User-Generated Content
Our website allows the users to post, upload, submit and publish text, video text, images, audio, and the like. You are solely responsible for the material you choose to display on our website. Your content must be your own and must not be violative of third-party’s rights, such as, but not limited to, intellectual property rights, privacy rights, constitutional rights, economic rights, and the like.
Our website is intended to be a public platform that serves an online community where the users are free to publish content. As such, ideas and opinions displayed on our website do not reflect our personal ideas and opinions. We do not endorse the users’ opinions and we will not be deemed responsible for any prohibited speech including, but not limited to, obscenity, fighting words, incitement to suicide, hate speech, and the like.
Albeit Dr. Duino does not review the content you choose to display on the website, Dr. Duino reserves the right to remove any of your content at any time and without notice.
By sharing with us your content, you authorize Dr. Duino to reproduce, publish, distribute, translate and adapt it in any conceivable way granting Dr. Duino a worldwide irrevocable and sub licensable license of use. Put it simply, whatever you decide to share with us and the other users shall be considered of public domain and, unless otherwise specified, you give us the irrevocable permission to use it however we see fit.
IX – Access to the Website
Dr. Duino reserves the right to limit or block certain users from accessing the website or certain website resources or content. Access to our website may be temporarily or indefinitely interrupted as a result of maintenance, repair, equipment malfunction, change of domain name, or any other reason that Dr. Duino may deem appropriate, without prior notice and at its sole discretion.
Should an interruption occur, under no circumstance will the Company be liable for your business interruption, lost profits, lost opportunities, and the like. Dr. Duino will not be responsible for any damages arising out of your inability to use our websites, or to place an order for our products or services.
X – Promotions, Discounts, Free Samples
Dr. Duino reserves the right to promote its services and products by way of free samples and applying discounts to targeted customers or the public at large. Said promotions, discounts, and free sample will take place from time to time according to our marketing strategies and they are not intended to discriminate those who have bought the same services or products at full price. Said promotions are generally available for a limited time and should not generate any expectation regarding the price of services or products that will be sold in the future time.
XI – Intellectual Property Rights
Other than the content you choose to share with us, all other content, information, material, technical know-how, designs, logos, and so on, both displayed and downloadable from our website or users’ manuals are protected by intellectual property laws. Without our advance written permission, you may not:
XII – Exclusive Jurisdiction Clause and Severability
Any dispute arising out of or in connection with this agreement, including but not limited to the use of this website, our products, and/or our uses manual, shall be governed, and finally resolved solely by the laws of the State of New York.
You agree that state or federal courts in the City of New York shall have exclusive jurisdiction to hear and determine any dispute, suit, and/or proceeding arising out of or in connection with this agreement.
Should any provision of these Terms and Conditions be found invalid, illegal, or unenforceable, such provision shall be expunged without affecting the remaining provisions herein.
XIII – Privacy Notice
This privacy notice discloses the privacy practices for drduino.com and all its subdomains.
This privacy notice applies solely to information collected by our websites, notifying you of the following:
Information Collection, Use, and Sharing - We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control over Information - You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
Security - We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via info@drduino.com
XIV – Use of Cookies
Dr. Duino makes it our mission to deliver an optimized visitor experience on our website. To do this, we use a technology called “cookies” to provide you with customized information from our website and its webpages.
By agreeing to this Cookies Policy, you consent to the use of cookies as described below. It is important to understand that cookies do not contain confidential information, such as your home address, phone number, or credit/debit card details, and we certainly do not exchange cookies with any third-party websites or external data suppliers.
Please note that if you do choose to disable cookies (instructions below), certain sections of our website may cease to work properly.
A cookie is a text file that is generated by a web server and placed on an internet user’s hard drive when that server (website) is visited. It contains information generated by the server, and it can be used by that server whenever the user visits the website.
Cookies radically improve the interaction between users and websites for a quicker, more efficient experience. Websites typically use cookies in order to collect demographic information about their users, giving them an idea of which web pages are most popular, the flow of traffic to these web pages, or which products or services are most popular. Additionally, without the help of cookies, it would be noticeably more difficult for a website to maintain a shopping cart queue or remember the user’s preferences or registration details for future visits.
Session cookies– these cookies are only in use in the cookie file of your browser until you close the browser. It is automatically dropped to your browser by server software, and it not used by our website.
Analytical cookies– These are cookies are used by our website in order to collect basic marketing data. These cookies do not track your Internet usage after leaving our website, and definitely do not store your personal information. We use these third-party cookies (specifically Google Analytics), for data such as:
Please note that we only share the information above with Google Analytics, which breaks down such information in a legible manner. To learn more about Google’s use of your information, please see Types of Cookies Used by Google.
Depending on the type of internet browser program your computer uses, the way in which you disable or limit cookies will be different. Please visit this link at AboutCookies.com to find appropriate instructions for your specific browser type!